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题名/责任者:

Strategic listening : how managers, coworkers, and organizations can become better at listening / Mats Heide, Anette Svingstedt.

出版发行项:

New York, NY : PRODUCTIVITY PRESS, 2023.

ISBN:

1032537671

ISBN:

9781032537672

ISBN:

1032537663

ISBN:

9781032537665 :

载体形态项:

xvi, 106 pages : illustrations (black and white) ; 26 cm

个人责任者:

Heide, Mats, author.

附加个人名称:

Svingstedt, Anette, author.

论题主题:

Communication in organizations.

论题主题:

Communication in management.

论题主题:

Listening.

中图法分类号:

C931.6

书目附注:

Includes bibliographical references and index.

摘要附注:

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization's strategic listening?

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