MARC状态：已编 文献类型：西文图书 浏览次数：71
- 题名/责任者:
- Quality management for IT services : perspectives on business and process performance / [edited by] Claus-Peter Praeg, Dieter Spath.
- 出版发行项:
- Hershey, PA : Business Science Reference, c2011.
- ISBN:
- 9781616928896 (hardcover)
- ISBN:
- 9781616928919 (ebook)
- 载体形态项:
- xiv, 332 p. : ill. ; 28 cm.
- 附加个人名称:
- Praeg, Claus-Peter, 1973-
- 附加个人名称:
- Spath, Dieter.
- 论题主题:
- Information technology-Management.
- 论题主题:
- Information technology-Quality control.
- 中图法分类号:
- F49
- 中图法分类号:
- C931.6
- 一般附注:
- "Premier reference source"--Cover.
- 书目附注:
- Includes bibliographical references (p. 295-319) and index.
- 摘要附注:
- "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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