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题名/责任者:

Managing conflict : a practical guide to resolution in the workplace / David Liddle.

版本说明:

Second edition.

出版发行项:

London, United Kingdom : Kogan Page Limited, 2023.

ISBN:

9781398609457

ISBN:

9781398609471

载体形态项:

xviii, 298 pages : illustrations ; 24 cm

个人责任者:

Liddle, David, author.

论题主题:

Conflict management.

论题主题:

Interpersonal conflict-Prevention.

论题主题:

Personnel management.

中图法分类号:

F272.9

书目附注:

Includes bibliographical references and index.

摘要附注:

"Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits. The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from major UK and organizations such as Tesco and ParcelForce as well as conflict resolution toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace"--

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