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- 题名/责任者:
- Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
- 出版发行项:
- New York : McGraw-Hill, c2007.
- ISBN:
- 0071470379 (alk. paper)
- ISBN:
- 9780071470377 (alk. paper)
- 载体形态项:
- xiv, 248 p. : ill. ; 24 cm.
- 个人责任者:
- Hayler, Rowland.
- 附加个人名称:
- Nichols, Michael (Michael D.)
- 论题主题:
- Financial services industry-Management.
- 论题主题:
- Quality control.
- 中图法分类号:
- F830.2
- 书目附注:
- Includes bibliographical references (p. 241-242) and index.
- 内容附注:
- Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
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