MARC状态：审校 文献类型：西文图书 浏览次数：104
- 题名/责任者:
- Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
- 版本说明:
- 2nd ed.
- 出版发行项:
- New York : McGraw-Hill, c2012.
- ISBN:
- 9780071775304 (hbk. : alk. paper)
- ISBN:
- 0071775307 (hbk. : alk. paper)
- ISBN:
- 9780071771320 (pbk. : alk. paper)
- ISBN:
- 0071771328 (pbk. : alk. paper)
- ISBN:
- 9780071772204 (e-ISBN)
- 载体形态项:
- xviii, 244 p. ; 23 cm.
- 附加个人名称:
- Patterson, Kerry, 1946-
- 论题主题:
- Interpersonal relations.
- 中图法分类号:
- C912.11
- 书目附注:
- Includes bibliographical references (p. 231) and index.
- 内容附注:
- What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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