MARC状态:已编 文献类型:西文图书 浏览次数:65
- 题名/责任者:
- Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.
- 出版发行项:
- Mason, Ohio : Thomson/South-Western, c2003.
- ISBN:
- 0324135564
- ISBN:
- 0324135602 (CD-ROM)
- 载体形态项:
- xix, 374 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.).
- 个人责任者:
- Metters, Richard, 1960-
- 附加个人名称:
- King-Metters, Kathryn, 1949-
- 附加个人名称:
- Pullman, Madeleine, 1957-
- 论题主题:
- Customer services-Management.
- 论题主题:
- Customer services-Management-Case studies.
- 中图法分类号:
- F719
- 书目附注:
- Includes bibliographical references and indexes.
全部MARC细节信息>>