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西文图书1.Crucial accountability : tools for resolving violated expectations, broken commitments, and bad b... C912.1/P317-2
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可借复本:2 Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler = 关键责任 : 如何把人际...
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西文图书2.Crucial conversations : tools for talking when stakes are high / 2nd ed. C912.11/P317-2
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可借复本:0 Kerry Patterson ... [et al.].
McGraw-Hill, c2012.
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