机读格式显示(MARC)
- 000 01380nam a2200361 a 4500
- 008 100422s2011 paua b 001 0 eng
- 020 __ |a 9781616928896 (hardcover)
- 020 __ |a 9781616928919 (ebook)
- 040 __ |a DLC |c DLC |d DLC
- 050 00 |a HD30.2 |b .Q35 2010
- 082 00 |a 004.068/4 |2 22
- 099 __ |a CAL 022011049285
- 245 00 |a Quality management for IT services : |b perspectives on business and process performance / |c [edited by] Claus-Peter Praeg, Dieter Spath.
- 260 __ |a Hershey, PA : |b Business Science Reference, |c c2011.
- 300 __ |a xiv, 332 p. : |b ill. ; |c 28 cm.
- 500 __ |a "Premier reference source"--Cover.
- 504 __ |a Includes bibliographical references (p. 295-319) and index.
- 520 __ |a "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
- 650 _0 |a Information technology |x Management.
- 650 _0 |a Information technology |x Quality control.
- 700 1_ |a Praeg, Claus-Peter, |d 1973-
- 950 __ |a SCNU |f F49/P897
- 999 __ |t C |A zxq |a 20111121 14:36:31 |M zxq |m 20111207 11:02:04 |G zxq |g 20111212 08:33:32
- 907 __ |a SCNU |f F49/P897