机读格式显示(MARC)

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• 001 0000408057

• 003 SCNU

• 005 20090225105824.0

• 008 930104s1994 ilua b 000 0 eng

• 010 __ |a 93000006

• 020 __ |a 1556239696 (recycled paper)

• 040 __ |a DLC |c DLC |d OSU

• 049 __ |a OSUU

• 050 00 |a HF5415.5 |b .M13 1994

• 082 00 |a 658.8/12 |2 20

• 093 __ |a F713.5 |2 4

• 100 1_ |a MacNeill, Debra J.

• 245 10 |a Customer service excellence / |c Debra J. MacNeill.

• 260 __ |a Burr Ridge, Ill. : |b Business One Irwin/Mirror Press, |c c1994.

• 300 __ |a xiii, 95 p. : |b ill. ; |c 26 cm.

• 490 1_ |a The Business skills express series.

• 504 __ |a Includes bibliographical references.

• 650 _0 |a Customer services.

• 830 _0 |a Business skills express series.

• 950 __ |a SCNU |f F713.5/M169

• 999 __ |t C |A zxq |a 20090225 10:55:11 |M zxq |m 20090225 10:58:24 |G zxq |g 20090227 16:20:45

• 000 1000021734

• 991 __ |a 022009000078

• 907 __ |a SCNU |f F713.5/M169