机读格式显示(MARC)

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• 003 SCNU

• 005 20090316103756.0

• 008 060608s2007 nyua b 001 0 eng

• 010 __ |a 2006019087

• 020 __ |a 0071470379 (alk. paper)

• 020 __ |a 9780071470377 (alk. paper)

• 040 __ |a DLC |c DLC |d BAKER |d C#P |d YDX |d BTCTA |d YDXCP |d VP@ |d CS1 |d DLC

• 050 00 |a HG173 |b .H39 2007

• 082 00 |a 332.1068/4 |2 22

• 093 __ |a F830.2 |2 4

• 099 __ |a CAL 022007074149

• 100 1_ |a Hayler, Rowland.

• 245 10 |a Six sigma for financial services : |b how leading companies are driving results using lean, six sigma, and process management / |c Rowland Hayler, Michael D. Nichols.

• 260 __ |a New York : |b McGraw-Hill, |c c2007.

• 300 __ |a xiv, 248 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 241-242) and index.

• 505 0_ |a Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.

• 650 _0 |a Financial services industry |x Management.

• 650 _0 |a Six sigma (Quality control standard)

• 650 _0 |a Quality control.

• 700 1_ |a Nichols, Michael |q (Michael D.)

• 950 __ |a SCNU |f F830.2/H421

• 999 __ |t C |A zxq |a 20090316 10:33:56 |M zxq |m 20090316 10:37:56 |G zxq |g 20090402 08:13:57

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• 991 __ |a 022009000188

• 907 __ |a SCNU |f F830.2/H421