机读格式显示(MARC)
- 000 01148nmm a2200349 a 4500
- 008 081230s2003 ohu d eng d
- 050 00 |a HF5415.5 |b .M48 2003
- 100 1_ |a Metters, Richard, |d 1960-
- 245 10 |a Successful service operations management |h [electronic resource] / |c Richard Metters, Kathryn King-Metters, Madeleine Pullman.
- 246 30 |a Service operations management
- 260 __ |a Mason, Ohio : |b Thomson/South-Western, |c c2003.
- 300 __ |a 1 CD-ROM ; |c 4 3/4 in
- 500 __ |a Book title is the same as CD-ROM.
- 500 __ |a Title form CD-ROM cover.
- 650 _0 |a Customer services |x Management |v Case studies.
- 650 _0 |a Customer services |x Management.
- 700 1_ |a Pullman, Madeleine, |d 1957-
- 700 1_ |a King-Metters, Kathryn, |d 1949-
- 907 __ |a SCNU |f SC/F719/M595
- 999 __ |t C |A zxq2 |a 20081230 15:53:30 |M zxq2 |m 20081230 15:56:18 |G zxq2 |g 20090219 10:20:0