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• 008 961018s1997 caua b 001 0 eng

• 010 __ |a 96045846 //r97

• 020 __ |a 0787908576 (alk. paper)

• 040 __ |a DLC |c DLC |c FDU |d DLC

• 050 00 |a HD58.7 |b .S755 1997

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• 099 __ |a CAL 022000917005

• 100 1_ |a Stowell, Daniel M.

• 245 10 |a Sales, marketing, and continuous improvement : |b six best practices to achieve revenue growth and increase customer loyalty / |c Daniel M. Stowell.

• 260 __ |a San Francisco : |b Jossey-Bass Publishers, |c c1997.

• 300 __ |a xvii, 286 p. : |b ill. ; |c 24 cm.

• 440 _4 |a The Jossey-Bass business & management series

• 504 __ |a Includes bibliographical references (p. 275-276) and index.

• 505 10 |t The six best practices -- |t Manage for change -- |t Listen to customers -- |t Focus process -- |t Use teams -- |t Practice an open organization culture -- |t Apply technology.

• 650 _0 |a Corporate culture.

• 650 _0 |a Selling.

• 650 _0 |a Marketing.

• 650 _0 |a Teams in the workplace.

• 650 _0 |a Customer relations.

• 650 _0 |a Organizational change.

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