机读格式显示(MARC)

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• 020 __ |a 0072421401 (CD-ROM)

• 040 __ |a DLC |c DLC |d UKM |d FDU

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• 099 __ |a CAL 022001435795

• 100 1_ |a Fitzsimmons, James A.

• 245 10 |a Service management : |b operations, strategy, and information technology / |c James A. Fitzsimmons, Mona J. Fitzsimmons.

• 250 __ |a 3rd ed.

• 260 __ |a New York : |b McGraw-Hill, |c c2001.

• 300 __ |a xxvi, 646 p. : |b ill., map ; |c 27 cm. + |e 1 computer laser optical disc (4 3/4 in.)

• 500 __ |a CD-ROM has title: Student resource CD-ROM to accompany Service management: operations, strategy, and information technology.

• 504 __ |a Includes bibliographical references and indexes.

• 538 __ |a System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

• 650 _0 |a Service industries |x Management.

• 700 1_ |a Fitzsimmons, Mona J.

• 740 02 |a Student resource CD-ROM to accompany Service management: operations, strategy, and information technology.

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