机读格式显示(MARC)
- 000 02992cam a2200337 i 4500
- 008 210124s2024 enka b 001 0 eng
- 020 __ |a 9781398614369 |q paperback : |c CNY285.04
- 020 __ |a 9781398614383 |q hardback
- 040 __ |a LBSOR/DLC |b eng |c DLC |e rda |d DLC
- 050 00 |a HF5549.5.M6 |b B7425 2024
- 100 1_ |a Bridger, Emma, |e author.
- 245 10 |a Employee experience by design : |b how to create an effective EX for competitive advantage / |c Emma Bridger, Belinda Gannaway.
- 250 __ |a Second edition.
- 264 _1 |a London ; |a New York : |b Kogan Page, Limited, |c 2024.
- 300 __ |a xi, 320 pages : |b illustrations ; |c 24 cm
- 336 __ |a text |b txt |2 rdacontent
- 337 __ |a unmediated |b n |2 rdamedia
- 338 __ |a volume |b nc |2 rdacarrier
- 504 __ |a Includes bibliographical references and index.
- 505 0_ |a Introducing employee experience design : definitions and approaches -- Making the case for EX -- Busting myths : what's really driving your EX? -- Culture, leadership, and EX -- EX design in action -- Scoping the employee experience -- Empathy and the opportunity space -- Ideate -- Prototype, test, and iterate -- Measuring employee experience -- What next in EX? -- index.
- 520 __ |a "Engaged employees outperform their peers by 147%, take 15 fewer sick days per year and are 20% more productive. To achieve these results, a company must have an effective employee experience strategy. A motivated, engaged and productive workforce is essential for a company to achieve its goals. Employee Experience by Design is a practical guide for HR professionals on how they can create exceptional employee experience that drives staff to perform to the best of their abilities. Employee Experience by Design explains how to take a people-centric approach to employee experience to achieve the greatest results. Using an evidence-based approach it allows HR professionals to build a robust business case for employee experience and explains how to align EX activity with business strategy and assess its impact on business outcomes. Using insights from neuroscience and positive psychology it shows that employee experience must be more than perks and benefits from workplace culture, environment and behaviours, to technology and values. Most importantly it includes guidance on how to assess where efforts are best focused for maximum impact and how to measure the return on investment (ROI) of employee experience. Including tips, tools, advice, examples and case studies from organizations including Virgin Atlantic, GSK, Credit Suisse and Asda, this is essential reading for all HR and OD professionals needing to develop a happy, productive, high performing workforce"-- |c Provided by publisher.
- 650 _0 |a Employee morale.
- 650 _0 |a Employee motivation.
- 650 _0 |a Corporate culture.
- 700 1_ |a Gannaway, Belinda, |e author.