机读格式显示(MARC)

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• 001 0000406248

• 003 SCNU

• 005 20071029145301.0

• 008 020530s2003 ohua b 001 0 eng

• 010 __ |a 2002073424

• 020 __ |a 0324135564

• 020 __ |a 0324135602 (CD-ROM)

• 040 __ |a DLC |c DLC |d YDX |d CVU

• 050 00 |a HF5415.5 |b .M48 2003

• 082 00 |a 658.8/12 |2 21

• 093 __ |a F719 |2 4

• 099 __ |a CAL 022003109948

• 100 1_ |a Metters, Richard, |d 1960-

• 245 10 |a Successful service operations management / |c Richard Metters, Kathryn King-Metters, Madeleine Pullman.

• 246 30 |a Service operations management

• 260 __ |a Mason, Ohio : |b Thomson/South-Western, |c c2003.

• 300 __ |a xix, 374 p. : |b ill. ; |c 26 cm. + |e 1 CD-ROM (4 3/4 in.).

• 504 __ |a Includes bibliographical references and indexes.

• 650 _0 |a Customer services |x Management.

• 650 _0 |a Customer services |x Management |v Case studies.

• 700 1_ |a King-Metters, Kathryn, |d 1949-

• 700 1_ |a Pullman, Madeleine, |d 1957-

• 920 __ |a 231280 |z 2

• 920 __ |a 231030 |z 2

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• 920 __ |a 237010 |z 2

• 920 __ |a 211070 |z 2

• 920 __ |a 244010 |z 1

• 950 __ |a SCNU |f F719/M595

• 998 __ |a SHCD

• 999 __ |t C |A zxq |a 20071029 14:49:49 |M zxq |m 20071029 14:53:01 |G zxq |g 20071029 14:53:31

• 000 1000019851

• 991 __ |a 022007000709

• 907 __ |a SCNU |f F719/M595