机读格式显示(MARC)
- 000 00571pam a2200217 a 4500
- 008 040322s2003 enk 000 0 eng d
- 100 1_ |a Mitchell, Jack.
- 245 10 |a Hug your customers : |b love the results / |c Jack Mitchell.
- 260 __ |a London : |b Penguin, |c 2003.
- 300 __ |a xvi, 283 p. ; |c 20 cm.
- 650 _0 |a Customer relations.
- 650 _0 |a Consumer satisfaction.
- 950 __ |a SCNU |f F274/M681