机读格式显示(MARC)

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• 000 1000021577

• 001 0000407902

• 003 SCNU

• 006 m_ d

• 007 co ugu

• 008 081225s2002 mau d eng d

• 020 __ |a 0073197343 (CD-ROM)

• 020 __ |a 0072938056 (pbk. : alk. paper)

• 040 __ |a SCNU |c SCNU

• 050 00 |a HF5415.5 |b .L83 2005

• 082 00 |a 658.8/12 |2 22

• 093 __ |a F713.5 |2 4

• 100 1_ |a Lucas, Robert W.

• 245 10 |a Customer service |h [electronic resource]

• 250 __ |a 3rd ed.

• 260 __ |a Boston : |b McGraw-Hill, |c c2005.

• 300 __ |a 1 CD-ROM : |b col. : |c 4 3/4 in

• 500 __ |a Book title is the same as CD-ROM.

• 500 __ |a Title form CD-ROM cover.

• 516 __ |a Text.

• 650 _0 |a Customer services.

• 907 __ |a SCNU |f SC/F713.5/L933-3

• 950 __ |f Y/F713.5/L933-3

• 991 __ |a 622008000014

• 999 __ |t C |A zxq2 |a 20081226 09:09:09 |M zxq2 |m 20081226 09:12:58 |G zxq2 |g 20090219 10:16:4