机读格式显示(MARC)
- 000 02138cam a2200385 a 4500
- 008 110623s2012 nyu b 001 0 eng
- 020 __ |a 9780071775304 (hbk. : alk. paper)
- 020 __ |a 0071775307 (hbk. : alk. paper)
- 020 __ |a 9780071771320 (pbk. : alk. paper)
- 020 __ |a 0071771328 (pbk. : alk. paper)
- 020 __ |a 9780071772204 (e-ISBN)
- 040 __ |a DLC |c DLC |d DLC
- 050 00 |a BF637.C45 |b C78 2012
- 099 __ |a CAL 022015008301
- 245 00 |a Crucial conversations : |b tools for talking when stakes are high / |c Kerry Patterson ... [et al.].
- 260 __ |a New York : |b McGraw-Hill, |c c2012.
- 300 __ |a xviii, 244 p. ; |c 23 cm.
- 504 __ |a Includes bibliographical references (p. 231) and index.
- 505 0_ |a What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
- 650 _0 |a Interpersonal communication.
- 650 _0 |a Interpersonal relations.
- 700 1_ |a Patterson, Kerry, |d 1946-
- 856 4_ |b \201710292\ZJT201501011\022015008301\F001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=\201710292\ZJT201501011\022015008301&type=1 |2 封面
- 856 4_ |b \201710292\ZJT201501011\022015008301\M001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=\201710292\ZJT201501011\022015008301&type=3 |2 目次
- 921 __ |a CASHL |b CEPIEC |c 9780071771320
- 950 __ |a SCNU |f C912.11/P317-2