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- 000 01893nam 2200469 a 4500
- 008 920128s1992 ilua b 001 0 eng
- 040 __ |a DLC |c DLC |d DLC
- 050 00 |a HD62.15 |b .B73 1992
- 099 __ |a CAL 022002245919
- 245 10 |a Quality management : |b implementing the best ideas of the masters / |c Bruce Brocka and M. Suzanne Brocka.
- 260 __ |a Homewood, Ill. : |b Business One Irwin, |c c1992.
- 300 __ |a xvii, 408 p. : |b ill. ; |c 24 cm.
- 504 __ |a Includes bibliographical references (p. 323-368) and index.
- 505 0_ |a What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.
- 650 _0 |a Total quality management.
- 700 1_ |a Brocka, M. Suzanne
- 950 __ |a SCNU |f F273.2/B863
- 999 __ |t C |A zxq |a 20051228 11:08:13 |M zxq |m 20060110 08:30:39 |G zxq |g 20060110 08:31:07
- 907 __ |a SCNU |f F273.2/B863