机读格式显示(MARC)
- 000 01115nam a2200325 a 4500
- 008 100415r20102003cc a b 001 0 eng d
- 020 __ |a 9787509514672 (pbk.)
- 099 __ |a CAL 022010060848
- 245 00 |a Services management : |b an integrated approach / |c edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck.
- 246 14 |a 服务运作管理 : |b 整合的视角
- 260 __ |a 北京 : |b 中国财政经济出版是, |c 2010.
- 300 __ |a xxvi, 529 p. : |b ill. ; |c 25 cm.
- 504 __ |a Includes bibliographical references and index.
- 534 __ |p Reprint. Originally published: |c Harlow : Financial Times Prentice Hall, c2003. |z 027367353X.
- 650 _0 |a Service industries |x Management.
- 700 1_ |a Looy, Bart van.
- 700 1_ |a Dierdonck, R. van |q (Roland)
- 950 __ |a SCNU |f F719/L863-2
- 999 __ |t E |A zxq |a 20101116 11:35:15 |G zxq |g 20101116 11:34:54 |M zxq |m 20101116 11:35:22
- 907 __ |a SCNU |f F719/L863-2