机读格式显示(MARC)

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• 001 0000394299

• 003 SCNU

• 008 060315s1987 nyua b 001 0 eng

• 010 __ |a 87021549

• 020 __ |a 0471828599

• 040 __ |c NKL

• 050 0_ |a HF5415.3 |b .L45 1987

• 082 0_ |a 658.8/12 |2 19

• 093 __ |a F71 |2 4

• 099 __ |a CAL 021999629397

• 100 1_ |a Lele, Milind M.

• 245 14 |a The customer is key : |b gaining an unbeatable advantage through customer satisfaction / |c Milind M. Lele with Jagdish N. Sheth.

• 260 __ |a New York : |b Wiley, |c c1987.

• 300 __ |a xii, 260 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Consumer satisfaction.

• 700 1_ |a Sheth, Jagdish N.

• 920 __ |a 212010 |z 1

• 920 __ |a 251430 |z 1

• 950 __ |a SCNU |f F71/L539

• 998 __ |a NKL

• 999 __ |t C |A luol |a 20050706 10:46:46 |M luol |m 20050706 10:47:47 |G luol |g 20050706 10:48:40

• 000 1000007620

• 991 __ |a 022005003155

• 907 __ |a SCNU |f F71/L539