机读格式显示(MARC)

• 000 01540nam 2200505 a 4500

• 001 0000393620

• 003 SCNU

• 008 930601s1994 vtua b 001 0 eng d

• 010 __ |a 93060670 //r95

• 020 __ |a 0939246414

• 040 __ |a VtU |c VtU |d DLC

• 042 __ |a lccopycat

• 050 04 |a HF5415.5 |b .B368 1994

• 082 00 |a 658.8/12 |2 20

• 093 __ |a F715 |2 4

• 099 __ |a CAL 022000279978

• 100 1_ |a Barnard, William.

• 245 14 |a The innovation edge : |b creating strategic breakthroughs using the voice of the customer / |c William Barnard and Thomas F. Wallace.

• 260 __ |a Essex Junction, VT : |b Omneo, |c c1994.

• 300 __ |a xii, 180 p. : |b ill. ; |c 23 cm.

• 440 _0 |a Executive breakthrough series

• 504 __ |a Includes bibliographical references (p. 169-170) and index.

• 650 _0 |a Customer services |x Management.

• 650 00 |a Consumer satisfaction.

• 650 _0 |a Organizational effectiveness.

• 650 _0 |a Creative ability in business.

• 700 1_ |a Wallace, Thomas F.

• 920 __ |a 211010 |b F713.3 |c B257 |z 1

• 920 __ |a 261020 |b F719 |c B259 |z 1

• 920 __ |a 212010 |z 1

• 920 __ |a 242010 |z 0

• 920 __ |a 251430 |z 1

• 920 __ |a 245010 |z 1

• 920 __ |a 235030 |z 1

• 920 __ |a 231220 |z 2

• 920 __ |a 223010 |z 1

• 920 __ |a 211270 |z 1

• 920 __ |a 213060 |z 1

• 920 __ |a 234050 |z 2

• 950 __ |a SCNU |f F715/B259

• 998 __ |a PUL

• 999 __ |t C |A gzhj |a 20050704 15:27:56 |M zxq |m 20050907 08:39:31 |G zxq |g 20050907 08:41:22

• 000 1000006927

• 991 __ |a 022005002452

• 907 __ |a SCNU |f F715/B259