机读格式显示(MARC)
- 000 01565nam 2200553 a 4500
- 008 990413s2000 nyua 001 0 eng
- 040 __ |a DLC |c DLC |d DLC
- 050 00 |a HF5415.5 |b .T484 2000
- 099 __ |a CAL 022000931425
- 100 1_ |a Thompson, Harvey.
- 245 14 |a The customer-centered enterprise : |b how IBM and other world-class companies achieve extraordinary results by putting customers first / |c Harvey Thompson.
- 260 __ |a New York : |b McGraw-Hill, |c c2000.
- 300 __ |a xv, 245 p. : |b ill. ; |c 24 cm.
- 500 __ |a Includes index.
- 610 20 |a International Business Machines Corporation |x Customer services.
- 650 _0 |a Customer services.
- 650 _0 |a Customer relations.
- 650 _0 |a Success in business.
- 950 __ |a SCNU |f F719/T472
- 999 __ |t E |A zxq |a 20050303 09:48:23 |G zxq |g 20050301 15:55:43 |M zxq |m 20050303 09:48:30
- 907 __ |a SCNU |f F719/T472