中南民族大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.

出版发行项:

Mason, Ohio : Thomson/South-Western, c2003.

ISBN:

0324135564

ISBN:

0324135602 (CD-ROM)

载体形态项:

xix, 374 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.).

变异题名:

Service operations management

个人责任者:

Metters, Richard, 1960-

附加个人名称:

King-Metters, Kathryn, 1949-

附加个人名称:

Pullman, Madeleine, 1957-

论题主题:

Customer services-Management.

论题主题:

Customer services-Management-Case studies.

中图法分类号:

F719

书目附注:

Includes bibliographical references and indexes.

豆瓣简介：