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题名/责任者:

Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka.

出版发行项:

Homewood, Ill. : Business One Irwin, c1992.

ISBN:

1556235402

载体形态项:

xvii, 408 p. : ill. ; 24 cm.

个人责任者:

Brocka, Bruce

附加个人名称:

Brocka, M. Suzanne

论题主题:

Total quality management.

中图法分类号:

F273.2

书目附注:

Includes bibliographical references (p. 323-368) and index.

内容附注:

What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.

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