MARC状态：已编 文献类型：西文非书资料 浏览次数：81
- 题名/责任者:
- Successful service operations management Richard Metters, Kathryn King-Metters, Madeleine Pullman.
- 出版发行项:
- Mason, Ohio : Thomson/South-Western, c2003.
- ISBN:
- 0324135564
- ISBN:
- 0324135602
- 载体形态项:
- 1 CD-ROM ; 4 3/4 in
- 个人责任者:
- Metters, Richard, 1960-
- 附加个人名称:
- Pullman, Madeleine, 1957-
- 附加个人名称:
- King-Metters, Kathryn, 1949-
- 论题主题:
- Customer services-Management-Case studies.
- 论题主题:
- Customer services-Management.
- 中图法分类号:
- F719
- 一般附注:
- Book title is the same as CD-ROM.
- 一般附注:
- Title form CD-ROM cover.
- 计算机文件附注:
- Text.
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