MARC状态：已编 文献类型：西文图书 浏览次数：39
- 题名/责任者:
- Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
- 版本说明:
- 3rd ed.
- 出版发行项:
- Boston : McGraw-Hill, c2005.
- ISBN:
- 0072938056 (pbk. : alk. paper)
- ISBN:
- 0073197343 (CD-ROM)
- 载体形态项:
- xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.+ 1 CD-ROM(4 3/4 in)
- 个人责任者:
- Lucas, Robert W.
- 论题主题:
- Customer services.
- 中图法分类号:
- F713.5
- 书目附注:
- Includes bibliographical references (p. 406-408) and index.
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