中南民族大学图书馆书目检索系统

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题名/责任者:

The innovation edge : creating strategic breakthroughs using the voice of the customer / William Barnard and Thomas F. Wallace.

出版发行项:

Essex Junction, VT : Omneo, c1994.

ISBN:

0939246414

载体形态项:

xii, 180 p. : ill. ; 23 cm.

丛编题名:

Executive breakthrough series

个人责任者:

Barnard, William.

附加个人名称:

Wallace, Thomas F.

论题主题:

Customer services-Management.

论题主题:

Consumer satisfaction.

论题主题:

Organizational effectiveness.

论题主题:

Creative ability in business.

中图法分类号:

F715

书目附注:

Includes bibliographical references (p. 169-170) and index.

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