MARC状态：已编 文献类型：西文图书 浏览次数：33
- 题名/责任者:
- The customer is key : gaining an unbeatable advantage through customer satisfaction / Milind M. Lele with Jagdish N. Sheth.
- 出版发行项:
- New York : Wiley, c1987.
- ISBN:
- 0471828599
- 载体形态项:
- xii, 260 p. : ill. ; 24 cm.
- 个人责任者:
- Lele, Milind M.
- 附加个人名称:
- Sheth, Jagdish N.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F71
- 书目附注:
- Includes bibliographical references and index.
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